1. Purpose of this policy
The Mediation Solution have developed this privacy policy to demonstrate our commitment to safeguarding the privacy of your data. This privacy policy applies to all personal data as defined in the General Data Protection Regulation 2018 (the GDPR).
2. Collection of Information
We collect personal information as volunteered by you through telephone calls with us, emails, referral forms, meetings in person and online and via our website.
The information we collect will vary depending on the service you request but could include name, address, phone number, email address, gender, date of birth, reasons for coming to mediation, financial history, relationship and marriage background, names and ages of children. We may also ask for additional information depending on the nature of the service to be provided.
We will not collect personal information about you without your knowledge or permission unless provided to us by your ex-partner as part of the mediation process.
The information will be kept securely on file for up to 3 years in the event that you return to mediation.
3. Use of information
We will use your personal information to provide mediation services, produce summary documentation and where necessary provide forms for court.
The personal information we obtain will be disclosed only to staff at The Mediation Solution and only as much as is reasonably necessary.
4. Sharing information
Unless required to do so by law, we will not pass on your information to any third party other than a data processor acting on our instruction pursuant to the General Data Protection Act 2018.
We will not share personal data with third parties for marketing purposes.
Where specifically you request us to send your information to solicitors, legal draftsperson, financial advisor or other professional we will do so.
5. Your rights
As the Data Subject, you have certain rights to the personal information we process about you. You have the right to be informed, of access, to rectification, erasure, restrict processing, data portability and to object to having your personal data processed.
If you would like to remove, check or amend any of the information held about you, please send an email to jemma@themediationsolution.co.uk and there is a £10 fee for each request. Proof of identification is required in order to protect your information. These rights do not relate to any session records of the mediator, which are a memory aid and belong to the mediator. Our session records will not be shared with others.
6. Lawful basis for processing
The Mediation Solution have legitimate grounds for collecting and using your personal data. As per the GDPR we must declare which of the lawful reasons we are relying on when we are processing your personal data. Before the Agreement to Mediate is signed, we operate on the basis of 'legitimate interest'. Once the Agreement to Mediate is signed, we operate on the basis of 'contract'.
7. Changes to our Privacy Policy
We reserve the right to change our privacy policy and changes will take immediate effect.
8. Contact us
If you have any questions about our privacy policy or would like to exercise your rights, please contact us at jemma@themediationsolution.co.uk or write to us at The Mediation Solution, 49 Holmesdale Road, Teddington, TW11 9LJ.